A1CNow SelfCheck (Monitor w/ 4 tests)

A1CNow FAQ

Why do I see differences in A1c results when using multiple A1c devices?

There will always be differences between multiple test results due to normal variation, time between tests, and differences between methods. In fact, duplicate test results from the same patient will rarely match even when the test is performed using the same method at the same time. Differences can sometimes appear greater because one result could be slightly higher and the other could be slightly lower than the reference (true) value. Positive and negative biases are often present in all of the most frequently used A1c testing methods. Multiple A1c methods should not be used to evaluate a single patient or the performance of an A1c testing device because large and sometimes unacceptable inter-method differences are possible when multiple A1c testing devices are used for an individual patient.

Why do I sometimes see differences in A1c results of the same blood sample when tested on the same A1c device?

There will always be differences between multiple test results due to normal variation, time between tests and differences between methods. In fact, duplicate test results from the same patient will rarely match even when the test is performed by the same method at the same time. Differences can sometimes appear greater because one result could be slightly higher and the other could be slightly lower than the reference (true) value.

Disposal of Materials

Keep the analyzer to run the other test(s) and dispose of it after the last test has been performed. Dispose of the other used components (except the lancet) in household waste. Each lancet, shaker, blood collector and cartridge can be used only once. Since the lancet has a sharp point, it should be disposed of in an appropriate sharps container in the same way you dispose of your blood sugar testing lancets. The analyzer could have residual biological material and in this case it should be regarded as contaminated waste and be disposed of in an appropriate biohazardous waste container.

When should I do the A1CNow Self Check system test?

The A1CNow Self Check system test can be performed at any time of the day. No fasting is required. You may wish to run the test at the same time you do your blood sugar test.

Sometimes I have trouble getting a drop of blood that is large enough. What can I do?

Try washing your hands in warm water. Warm water will help increase blood flow for a better fingerstick. You may also massage the finger before the fingerstick.

What is the best way to fill the blood collector?

Hold the blood collector horizontally or at least a 45° angle relative to the blood drop. Touch the tip gently to the drop of blood and allow the tube to fill. It will stop automatically when it is filled completely.

My blood collector is not filled completely. What should I do?

Apply pressure to your finger to get more blood. Again, touch the tip gently to the drop of blood and allow the tube to fill. You may have to re-prick your finger to get the necessary blood. If the blood collector does not fill, call Customer Service: 1-877-870-5610.

There is extra blood on the tip of the blood collector. What should I do?

Carefully wipe the tip of the blood collector with a piece of gauze or tissue. If some of the blood comes out while doing this, touch the tip gently to the blood drop to re-fill the blood collector.

The shaker seemed to leak when I pushed the blood collector into it. What should I do?

Call Customer Service: 1-877-870-5610

The cartridge will not insert into the analyzer. What should I do?

Make sure you are inserting the cartridge facing correctly. The code should be on top as you insert the cartridge into the analyzer.

I accidentally opened the cartridge pouch too early. What should I do?

Throw away the cartridge that has been opened for more than 2 minutes. Inaccurate results can be obtained. Use another cartridge in the kit instead.

The codes on the cartridge and the analyzer are not the same.

Do not use the cartridge. Save the packaging materials and call Customer Service: 1-877-870-5610

The analyzer did not turn on after I inserted the cartridge. What should I do?

Take the cartridge out. Re-insert in until it ‘clicks’. If the analyzer still does not turn on, this means that it may have a problem and can’t be used. Call Customer Service: 1-877-870-5610

I did not see ‘RUN’ and a countdown after I added the sample using the shaker. What should I do?

Call Customer Service: 1-877-870-5610

My result says ‘QCOK’ and a number. What should I do?

‘QCOK’ means the analyzer is working correctly. The number you see is your A1C result. Write your result down in the result log on the front of this insert. The analyzer will show the result for 60 minutes and will turn off automatically.
Review your result with your healthcare professional.

My result is not ‘QCOK’ and a number. What should I do?

If “QCOK” is not displayed, refer to troubleshooting section or contact Customer Service: 1-877-870-5610

What should I do with the test after I am done with it?

After you write down your result, you can throw away the used blood collector, shaker, and cartridge appropriately. These items can be used only once. Note that the lancet is also a single-use item.
Save the analyzer for additional tests (see outside box for quantity as it may vary). The analyzer will display, for example, “01TL” showing that there is one test left. When analyzer is displaying “00TL”, it indicates that you have used all tests. Once you have used all tests, you can discard the analyzer appropriately.

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