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Test Medical Symptoms
@ Home, Inc (TMS) Privacy Policy
Privacy Policy
Any information collected via phone or internet will be used solely by
Test Medical Symptoms @ Home, Inc. (TMS) to follow through on your request for
additional information or your order. TMS will maintain such information
in confidence and does not sell contact information to third parties. All
information transmitted by you to us while visiting our website is secured using
the latest technology in software encryption and security.
This statement discloses the privacy practices for www.testsymptomsathome.com,
including the tmsah.com for Test Medical Symptoms@Home.com web store.
If you have questions or complaints regarding our privacy policy or
practices, please contact us at
marketing@testsymptomsathome.com.
Information We Collect
We recognize your right to confidentiality and are committed to protecting your
privacy. We use the information that we collect on our Web sites to provide you
with a superior shopping experience and to communicate with you about products,
services, and promotions.
Member Account
When you place an order, we will ask you to set up "Member account," which
includes your name, phone number, and e-mail address, Using your account
information, we will send you communications that we believe are relevant to
you, renewal reminders, newsletters and e-mails. If you prefer not to receive
optional e-mails or other communications from us, you may adjust your account to
prevent such communications by calling us to have those settings changed
or by emailing
marketing@testsymptomsathome.com.
Information Automatically Collected
We automatically receive and collect certain types of information whenever you
visit our Web stores. For example, like many Web sites, we use "cookies" and Web
beacons (described below) and obtain certain types of information when your Web
browser accesses our Web sites. This information includes the Internet protocol
(IP) address of your computer, geographic location as determined by your IP
address, your browser software and operating system, your web server, the date
and time you access our site, session information (such as download errors and
page response times), information about your viewing, search and purchase
history and information about the referring URL and the URL clickstream to,
through, and from our Web sites. We use this information to monitor the usage
and performance of our site, to enhance our customers' search and shopping
experiences and to determine aggregate information about our user base and usage
patterns.
Information From Third Parties
If we receive updated account information from third parties, we may revise your
account for you so that we can efficiently process your orders, deliver your
packages or otherwise communicate with you. For example, we may receive customer
information from our shippers or from third parties with which we operate
co-branded businesses. In addition, we may acquire customer names, e-mail
addresses, and mailing addresses for select mailings from third parties.
Other Information You Provide
We collect additional information that you choose to give us. For example, you
provide information to us when you complete surveys or rebates, or entry forms,
add items to Your Shopping cart, sign up for special discounts or coupons,
communicate with us by e-mail, phone or otherwise, provide product reviews, or
provide alternative delivery addresses.
Sharing Your Information with Third Parties
We protect all of your information against unauthorized access or release. We
share your personal and prescription information with third parties as follows:
Brand Manufacturers - We may develop programs with some of our brand
manufacturers through which you may be offered special discounts or
coupons on products in exchange for providing your e-mail address or
completing a survey about the manufacturer's products. When you are
offered such discounts or coupons in exchange for providing information
(for example, giving your e-mail address or completing a survey), you
will be notified that if you choose to participate, your name, e-mail
address and responses will be shared with the brand manufacturer.
Your information may be provided if you need warranty
information,manufacturer support, laboratory requests on product. We
will share no other information.
Brand Partnerships - testsymptomsathome.com may partner with outside
vendors to fulfill orders placed through their websites. We may share
your name and email address with these outside vendors or brands that
refer you to testsymptomsathome.com to complete your order.
Agents - We may enter into agreements with other companies or
individuals to perform functions on our behalf. These functions may
include analyzing data; providing marketing assistance; processing
credit card or debit card payments; fulfilling and delivering orders.
Additionally, third party providers send promotional e-mails on our
behalf to such companies' customers or present advertisements on our
behalf, a function called “behavioral targeted advertising.” These
providers may use cookies, web beacons, or similar technologies (i) to
present advertisements tailored to interests you have shown while
browsing, (ii) to determine whether you have seen a particular
advertisement before so as to avoid sending you duplicate
advertisements, and (iii) to understand the patterns of people who see
advertisements. In doing so, the provider collects non-personal data
such as your browser type, operating system, Web sites you have visited,
the time of the visits, the content you viewed, ads you viewed, and
similar information. The provider may connect information about your
visit on our Web site with information about your visit on other sites
and tailor your advertisements based on this combined information. The
companies and individuals with which we work have access only to
information necessary to perform their functions. They are not allowed
to use the information for any other purpose and are contractually
obligated to maintain the confidentiality and security of the
information.
Compliance with Law; Protection of Rights, Property or Safety - We
reserve the right to disclose your personally identifiable information
as required by law and when we believe disclosure is necessary to comply
with a judicial proceeding, court order, and/or legal process served on
us; and/or to protect our rights and the rights of our customers; or to
enforce or apply our Terms of Use or other policies or user agreements.
As You Direct - If you direct, we will personally identifiable
information to your authorized representative, specified marketing
partners, or such other person as you may direct. At the direction of
the customer and to the extent specifically authorized by law, we will
release such information to other persons, or specified marketing
partners.
From time to time, we may partner with certain companies who, in conjunction
with membership programs, subscription services, or rewards programs, require
that we disclose purchasing or other personal information about their members
who visit our Web store (for example, to earn points for purchases made on our
site through links from the partner site). We will disclose only the information
required to make these programs work for you and support your membership in
them. In addition, we disclose this information to such companies only if you
have consented first, including consent implied by your agreement to the
membership or participation rules. If you do not want us to disclose that
information to the strategic partner, then you must contact the partner
directly.
Other than as set out above, you will receive notice when information about
you might go to third parties, and you will have an opportunity to choose not to
share the information.
Security
When you place an order online or use the testsymptomsathome.com or one of our
affiliate websites your personal information and credit card or debit card
information are encrypted using SSL encryption technology before being sent over
the Internet, We use SSL technology to prevent your information from being
stolen or intercepted while being transferred to us and once we have received
it. Your credit card information is always stored in encrypted form in a
restricted-access database that is away from our Web site database so it is not
connected to the Internet, to keep it safe from hackers. However, no method of
transmission over the Internet, or electronic storage is 100% secure. Therefore,
while we strive to use commercially acceptable means to protect your personal
information, we cannot guarantee its absolute security.
Questions about the security of our website should be directed to
marketing@testsymptomsathome.com.
Cookies
To personalize and enhance your browsing and shopping experience, we use a
feature on your Internet browser called a cookie. Cookies are small files that
your Web browser places on your computer's hard drive. Although we do not store
personal information in cookies, we do tie cookies to a customer member ID which
is then used to pull personal information out of the database for identification
purposes. Cookies also let us know how you found us (e.g., through a particular
web site or advertisement). Cookies are not used to access information entered
on the secure server. This information can be accessed only when you enter your
name and password. If you choose to configure your browser to remove or reject
our cookies, you will not be able to make purchases from our Web stores or take
advantage of many of our features, such as Your Shopping Cart.
Web Beacons
From time to time we contract with third party companies to help us better
provide relevant products, services and information to you and to help us
effectively measure advertising effectiveness. Some of these companies use
cookies and/or Web beacons (also known as action tags or single pixel gifs). A
Web beacon is a transparent image that has been placed on a Web page and sends a
signal when a user has visited that page. A Web beacon does not contain any
personal information. No information that is personally identifiable to you is
transmitted to the third party using the Web beacon. The third party is required
to protect the privacy of the information it receives using Web beacons or
cookies and is not allowed to use the information it receives for any purpose
beyond what is necessary to assist us. In addition, we may use web beacons in
connection with the e-mails we send to our customers, to determine whether and
when the images in our e-mail were rendered (which allows us to determine
whether the e-mail was opened). This information may then be aggregated and used
to assess the effectiveness of our e-mail communications.
Unsolicited E-mail (SPAM)
Your privacy is very important to us. Be assured that, in accordance with this
privacy policy, we do not sell or distribute our customer list to third parties.
You should be aware, however, that unscrupulous marketers can sometimes
"harvest" your e-mail address directly from your computer or another person's
address book or even obtain your e-mail address through programs that
automatically search web pages and e-mail traffic for e-mail addresses. If you
opt out of receiving e-mail advertisements from testsymptomsathome.com, we may
share that information with third parties in order to instruct them not to send
advertisements on our behalf to you.
Please note that all e-mail that originates from us will either display the
testsymptomsathome.com or TMS logo. In addition, our e-mails will contain our
corporate address in Maria Stein, OH. If you receive an unsolicited e-mail
that you believe is connected with us in any way, please forward the e-mail (as
an enclosure) to
marketing@testsymptomsathome.com and we will investigate.
Children
We do not sell products for purchase by children. We sell children's products
for purchase by adults. If you are under 18, you may use our Web site only with
the involvement of a parent or guardian.
Linked Web Sites
Our Web stores may contain links to and from other sites operated and maintained
by separate companies. We have no responsibility for linked Web sites (including
the Web sites of participants in our associate or affiliate program) and provide
these links solely for the convenience and information of our visitors. The
privacy policies of these sites may differ from our policy, so you should always
review the privacy statement of each linked Web site you visit.
Tell-A-Friend
If you choose to use our referral service (Referral Blast) to tell a friend
about our site, we will ask you for your friend’s name and e-mail address. We
will automatically send your friend a one-time e-mail inviting him or her to
visit the site. www.testsymptomsathome.com does not store this information.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer
desire our service, you may correct, update, request deletion, or deactivate it
by making the change by emailing us at marketing@testsymptomsathome.com. We will
respond to your access request within 30 days.
As long as your account is active, we will retain your information for the
purpose of providing you with our services. If you wish to cancel your account
or request that we no longer use your information to provide you services
contact us at
marketing@testsymptomsathome.com. We will retain and use your information as
necessary to comply with our legal obligations, resolve disputes, and enforce
our agreements.
Your Consent
By using our Web site (including through our customer service line), you consent
to the collection, use, and disclosure of information in accordance with the
terms of this privacy policy. We reserve the right to modify or amend this
policy at any time. If we make material changes to this policy, we will notify
you here, by e-mail, or by means of a notice on our homepage so that you are
always aware of the information that we collect, how we use it, and under what
circumstances we disclose it. Unless we clearly state otherwise, the changes to
our privacy policy will affect only the information we collect after the
effective date of the change.
Your Comments
We welcome your feedback. If you have questions or comments about our privacy
policies, feel free to drop us an e-mail at
marketing@testsymptomsathome.com or
write us:
Test Medical Symptoms @Home, Inc.
Privacy Officer
6633 Ashman Rd.
Maria Stein OH 45860
Last updated: October 11, 2011
